VRL Logistics Limited ("Company", "We", "Us", or "Our") operates the Digital VRL+ mobile application (the "Service").

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Data

• Name (first and last name)
• Phone number
• Email address
• Address (city, state, postal code)
• Location data (when required for service functionality)
• Photos (only when voluntarily provided)

1.2 Usage Data

• IP address
• Device type and unique device ID
• Operating system and browser type
• Pages visited and time spent
• Diagnostic and performance data

1.3 Location Data

We may collect location data to provide logistics and delivery-related services. You may enable or disable location access through your device settings.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze usage, and improve security. Disabling cookies may affect certain features of the Service.

2. Data We Do NOT Collect

• Health or medical information
• Biometric identifiers
• Sensitive personal data unrelated to our services

3. How We Use Your Information

• To provide and maintain the Service
• To manage user accounts and registrations
• To process service requests and logistics operations
• To communicate updates, notifications, and support responses
• To improve functionality and user experience
• To detect and prevent fraud or misuse

4. Sharing and Disclosure

We may disclose your information in the following circumstances:

• To comply with applicable legal obligations
• To protect the rights, safety, and property of the Company and users
• To prevent fraud, security threats, or misuse
• To trusted third-party service providers under confidentiality obligations

We do not sell or rent your personal data to third parties.

5. Data Retention

• Account information is retained while your account remains active
• Usage data is typically retained for up to 12–24 months
• Data may be retained longer where required by law or regulatory obligations

After the retention period, data is securely deleted or anonymized.

6. Data Transfers

Your information may be processed and stored outside your region. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed to be completely secure.

8. Third-Party Services

We use Google Places API to provide location-based services. Information may be processed according to Google’s Privacy Policy:

https://www.google.com/policies/privacy/

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

Website: www.vrlgroup.in
Email: feedback@vrllogistics.com