Privacy Policy

Effective Date: June 25, 2026

VRL Logistics Ltd. ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how our mobile application collects, uses, stores, and safeguards your information. By using our application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect:

• Full Name
• Mobile Number
• Email Address
• Company Name (Business Customers)
• Pickup Address
• Delivery Address
• GST Number (where applicable)

2. Location Permission

With your permission, the application may access your device location to:

• Locate nearby branches.
• Provide location-based services.
• Improve pickup and delivery experience.

You can disable location access at any time through your device settings.

3. How We Use Your Information

• Process shipment bookings.
• Track consignments.
• Provide pickup and delivery services.
• Verify customer identity.
• Respond to customer support requests.
• Improve application performance.
• Prevent fraud and misuse.
• Comply with applicable laws and regulations.

4. Analytics

We may use analytics services such as Firebase Analytics to understand how users interact with the application, improve functionality, and enhance user experience.

5. Notifications

We may send notifications regarding:

• Shipment booking confirmations.
• Shipment tracking updates.
• Pickup and delivery status.
• OTP verification.
• Important service announcements.

6. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:

• Authorized logistics partners.
• Technology service providers supporting our operations.
• Payment providers (where applicable).
• Government authorities when required by law.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where permitted by law.
• Withdraw previously granted permissions.

10. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Services

Our application may use trusted third-party services, including:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics
• Google Maps

12. Google Play Data Safety

Data Type	Collected	Shared
Name	Yes	No
Phone Number	Yes	No
Email Address	Yes	No
Address	Yes	No
Location	Optional	No

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

VRL Logistics Ltd.
Email: customercare@vrllogistics.com
Website: https://www.vrlgroup.in