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Have an inquiry about your recent bookings or any past concerns?
Giriraj Annexe Complex, Deshpande Nagar, Hubballi, Karnataka - 580029
email: headoffice@vrllogistics.com
Bengaluru Road, Varur, HUBBALLI, Karnataka - 581207
email: varurho@vrllogistics.com
# Pampa Mahakavi Road, KCCF Compound, Opp. To Kannada Sahitya Parishad, Chamarajpet, BENGALURU - 560018
email: sbcmo@vrllogistics.com
Unit No.7 & 8, 1st Floor, Sector No.19/A, Near APMC Dana Bunder, Banking Commercial Complex, Vashi, Navi Mumbai - 400705
email: mbimo@vrllogistics.com
Plot No.18, Paigah Colony, Phase-I, Behind Anand Theater, S.P. Road, Secunderabad - 500003
email: hydmarketing@vrllogistics.com
Plot No.69/6A, First Floor, Main Rama Road Industrial Area, Rama Road, New Delhi - 110015
email: dlimo@vrllogistics.com
Sr. No.42A, Asha House, 1st Floor, Near Hotel Panchami, Shahu College Road, Parvati, Pune - 411009
email: punemarketing@vrllogistics.com
7/1 Lake Terrace Road, Deshapriya Park, Near Kalighat Metro Station, Kolkata - 700029
email: cltro@vrllogistics.com
No.92/1, Palikuppam Road, Numbal Village, Thiruverkadu, Chennai - 600077
email: cnivpoffice@vrllogistics.com
608, 6th Floor, P B Parekh Towers, Opp Vanijaya Bhuvan, Near Diwan Ballubhai School, Kankaria Road, Ahmedabad - 380022
email: adigm@vrllogistics.com
Have a question?
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Write to us:
Corporate Office:
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Frequently Asked Questions
• Godown Delivery
• Door Delivery
• Pickup Delivery
• Express / Priority Delivery
• Full Truck Load (FTL) Delivery
Delivery type depends on service availability and booking terms.
Additional charges may apply for door delivery.
• Route conditions
• Weather
• Traffic
• Government restrictions
• Vehicle availability
• Operational situations
Delivery is performed on a best-effort basis.
• Rescheduled
• Held at branch/godown
• Subject to additional delivery or storage charges
• Original LR Copy / Consignment Copy
• Valid ID Proof
• Authorization Letter (if collected by third party)
Commercial consignments may additionally require GST-related documents.
• Authorization Letter
• Copy of ID Proof
• LR Copy
The branch may request additional verification if required.
• Package count
• Physical condition
• Seal condition
• Weight (if applicable)
• Damage or leakage
• Correct consignee details
Any discrepancy should be reported immediately before signing delivery acknowledgement.
1. Inform the branch immediately
2. Record damage remarks during delivery
3. Preserve packaging materials
4. Submit claim documents within the allowed time
Claims may require invoice copies, photographs, and LR documents.
• Branch approval
• Route feasibility
• Additional freight or handling charges
Transit delays may occur in such cases.
• Risk remains with the consignor/consignee
• Carrier liability may be limited
• Proper packing and insurance are recommended
• Strong packaging
• Proper labeling (“FRAGILE”)
• Insurance for valuable goods
Fragile items may require special handling charges.
• RTO inspections
• GST/E-Way Bill verification
• State border checks
• Law & order restrictions
• Material may return to origin
• Rebooking charges may apply
• Storage charges may be added
The consignor may need to provide written instructions.
• Phone: 1800 599 7800
• Email: customercare@vrllogistics.com
