Convenient doorstep
pickup for your parcels.
Schedule a pickup anytime and let us handle the rest with speed, safety, and reliability across our extensive network.
Explore Other Shipment Options
VRL’s Reliable Network
ensures seamless logistics solutions across India with trusted service and reach.
2.1 Bn+
Parcels delivered nationwide
20K+
Enterprises & SMEs partnered
15,000+
Pin codes connected
Frequently Asked Questions
VRL generally offers:
• Godown Delivery
• Door Delivery
• Pickup Delivery
• Express / Priority Delivery
• Full Truck Load (FTL) Delivery
Delivery type depends on service availability and booking terms.
• Godown Delivery
• Door Delivery
• Pickup Delivery
• Express / Priority Delivery
• Full Truck Load (FTL) Delivery
Delivery type depends on service availability and booking terms.
In Godown Delivery, the consignee must collect the consignment from the destination VRL branch or warehouse after arrival.
In Door Delivery service, VRL arranges delivery of the consignment to the consignee’s address, subject to serviceable location limits and road accessibility.
Additional charges may apply for door delivery.
Additional charges may apply for door delivery.
No. Transit and delivery timelines are estimated and depend on:
• Route conditions
• Weather
• Traffic
• Government restrictions
• Vehicle availability
• Operational situations
Delivery is performed on a best-effort basis.
• Route conditions
• Weather
• Traffic
• Government restrictions
• Vehicle availability
• Operational situations
Delivery is performed on a best-effort basis.
If the consignee is unavailable, delivery may be:
• Rescheduled
• Held at branch/godown
• Subject to additional delivery or storage charges
• Rescheduled
• Held at branch/godown
• Subject to additional delivery or storage charges
The consignee may need to provide:
• Original LR Copy / Consignment Copy
• Valid ID Proof
• Authorization Letter (if collected by third party)
Commercial consignments may additionally require GST-related documents.
• Original LR Copy / Consignment Copy
• Valid ID Proof
• Authorization Letter (if collected by third party)
Commercial consignments may additionally require GST-related documents.
Yes. An authorized representative may collect the material with:
• Authorization Letter
• Copy of ID Proof
• LR Copy
The branch may request additional verification if required.
• Authorization Letter
• Copy of ID Proof
• LR Copy
The branch may request additional verification if required.
Open Delivery means the consignee checks the consignment condition at the time of delivery in the presence of Delivery staff when damage is suspected. In VRL Open Delivery is not available. VRL Logistics is not responsible for the inner contents, quality, quantity, leakage, breakage, or condition of the material packed inside the consignment. Customers are advised to ensure proper packing and insurance before booking the shipment.
Customers should verify:
• Package count
• Physical condition
• Seal condition
• Weight (if applicable)
• Damage or leakage
• Correct consignee details
Any discrepancy should be reported immediately before signing delivery acknowledgement.
• Package count
• Physical condition
• Seal condition
• Weight (if applicable)
• Damage or leakage
• Correct consignee details
Any discrepancy should be reported immediately before signing delivery acknowledgement.
The consignee should:
1. Inform the branch immediately
2. Record damage remarks during delivery
3. Preserve packaging materials
4. Submit claim documents within the allowed time
Claims may require invoice copies, photographs, and LR documents.
1. Inform the branch immediately
2. Record damage remarks during delivery
3. Preserve packaging materials
4. Submit claim documents within the allowed time
Claims may require invoice copies, photographs, and LR documents.
Yes. If material is not collected within the permitted free period, storage/godown charges may apply.
Delivery address changes may be permitted subject to:
• Branch approval
• Route feasibility
• Additional freight or handling charges
Transit delays may occur in such cases.
• Branch approval
• Route feasibility
• Additional freight or handling charges
Transit delays may occur in such cases.
Under Owner’s Risk booking:
• Risk remains with the consignor/consignee
• Carrier liability may be limited
• Proper packing and insurance are recommended
• Risk remains with the consignor/consignee
• Carrier liability may be limited
• Proper packing and insurance are recommended
Carrier’s Risk booking provides limited carrier liability as per transport terms and applicable laws, usually with additional freight charges.
Yes, but customers must ensure:
• Strong packaging
• Proper labeling (“FRAGILE”)
• Insurance for valuable goods
Fragile items may require special handling charges.
• Strong packaging
• Proper labeling (“FRAGILE”)
• Insurance for valuable goods
Fragile items may require special handling charges.
Yes. Delays may occur due to:
• RTO inspections
• GST/E-Way Bill verification
• State border checks
• Law & order restrictions
• RTO inspections
• GST/E-Way Bill verification
• State border checks
• Law & order restrictions
If consignee refuses delivery:
• Material may return to origin
• Rebooking charges may apply
• Storage charges may be added
The consignor may need to provide written instructions.
• Material may return to origin
• Rebooking charges may apply
• Storage charges may be added
The consignor may need to provide written instructions.
Customers can track shipment status using the LR Number through the official tracking portal:
VRL Consignment Tracking
Delivery timings vary by branch and city operations. Deliveries are generally performed during normal business hours.
Customer Support:
• Phone: 1800 599 7800
• Email: customercare@vrllogistics.com
• Phone: 1800 599 7800
• Email: customercare@vrllogistics.com
